1. What products do you sell? We specialize in adjustable laptop stands only. Our lineup includes compact travel stands, heavy-duty stands for large laptops, and tilt-only models. Each one is made from aluminum or high-grade plastic, with silicone grips to keep your laptop stable. We test every model for wobble, angle retention, and portability before adding it to our store. If you're looking for a stand that adapts to your posture, not the other way around, you're in the right place.
2. Where do you ship? We ship to all 50 US states, including Alaska, Hawaii, and Puerto Rico. We do not ship internationally at this time. Orders go out from our US warehouse, so you won't face customs delays or surprise import fees. If you're stationed in a US territory or APO/FPO address, email us and we'll see what we can do.
3. What are your shipping options and times? We offer Standard shipping at $15, which takes 7-14 business days after your order leaves our facility. Please note that order processing takes 1-3 business days before dispatch. That means your total wait time is roughly 8-17 business days from the moment you order. We know it's not express, but we keep our shipping flat and simple-no surprise costs at checkout.
4. What is your return policy? You have 7 days from delivery to request a return. The stand must be unused, in its original packaging, and in resellable condition. Contact us first at support@ganis.shop to get a return authorization-we can't accept returns without that step. Unless the item arrives defective or damaged, you cover return shipping costs. Once we receive the item back, we'll process your refund within 5 business days.
5. Can I cancel my order? Yes, you can cancel any order within 24 hours of placing it, no questions asked. Just email us at support@ganis.shop with your order number. If your order has already entered the processing phase (after 24 hours), we can't cancel it, but you can return it once it arrives-as long as it's within the 7-day return window. We recommend deciding early to avoid hassle.
6. How do I know if my laptop fits a stand? Each product page lists the compatible laptop sizes, usually from 10 to 17 inches. But size isn't the only factor-thickness matters too. Most stands have adjustable grips that can hold laptops from 0.3 to 0.9 inches thick. If your laptop is super thick (like some gaming models), check the product specs for the maximum grip width. When in doubt, measure your laptop's base thickness and compare it to the stand's spec. Or just email us-we've got a cheat sheet.
7. How can I track my order? Once your order ships, we'll send a tracking number to the email address you provided at checkout. That tracking number works with the carrier we use-typically USPS, UPS, or FedEx-depending on your location and package size. You can also log into your account on our site to see the latest status. If you haven't received a tracking number within 5 business days after placing your order, email us and we'll investigate.
8. Are your stands sturdy enough for a wobbly desk? Great question. Our stands are designed to distribute weight evenly, with wide feet and non-slip silicone pads. That said, if your desk itself shakes, no stand can fully compensate. For extra stability, try placing a book or a cloth underneath the stand's base. Our heavy-duty model also offers a wider footprint for extra wobble resistance. If you're still unsure, tell us about your setup and we'll recommend the best option.
Questions? Shoot us an email at support@ganis.shop-we're happy to help you find the perfect stand.