Shipping policy
GANIS delivers to every one of the 50 US states, including Alaska, Hawaii, and Puerto Rico. At the moment, we do not offer shipping to other countries.
Processing Time
We prepare orders within 1–3 business days (Monday–Friday, excluding holidays). Once your package leaves our facility, we will email you a confirmation with tracking details.
Shipping Options
- Standard (7-14 business days): $15
The delivery windows are estimates in business days, not counting weekends or holidays. Every order is shipped with tracking included.
Order Tracking
After your order is dispatched, we send a tracking number to your email. You can follow your package on the carrier's website (USPS, UPS, FedEx, or the assigned carrier).
Delays
We make every effort to hit the estimated arrival times, but sometimes delays happen because of carrier problems, weather, or a high volume of orders. If your order is taking much longer than expected, reach out to us at support@ganis.shop and we will look into it with the carrier.
Incorrect Address
Make sure you check your shipping address carefully when you place your order. We cannot be held responsible for packages sent to an address that was provided incorrectly. If you spot a mistake, get in touch with us right away and we will do our best to correct it before the shipment goes out.
Lost or Damaged Packages
If your package goes missing during delivery or shows up damaged, contact us within 48 hours of the delivery date (ither the actual or expected date) at support@ganis.shop. We will collaborate with the carrier to fix the problem and arrange for a replacement or refund where it is appropriate.